1. What is the difference between email forwarding and an actual POP3 email account?
2. How much is a POP email account on my domain name?
3. All I need is one POP email account, can I buy just one?
4. Can I split the mailboxes I get with one Email Pak into several for multiple domains?
5. I purchased an Email Pak and have set up a user. How do I set-up my email software (email client, like Microsoft Outlook or Netscape)?
6. If you need step by step help on how to configure your email client please some common combinations below:
7. How do I set-up my webmail?
8. How do I login to my webmail?
9. How do I extend a POP3 mailbox?
10. Can I edit users individually?
11. Can I modify my display name?
12. How many email boxes can I have per domain name?
13. How do I get a POP email account?
14. How do I edit a POP email account?
15. How do I delete an account?
16. What if I use any or all of the mailboxes in my Email Paks for only one month?
17. How long does it take for the email address to be active?
18. What are the inbound attachment size limitation of the POP account?
19. How much storage space do I have for mail waiting to be retrieved?
20. How long will unchecked mail be held?
21. Can I have POP3 email and mail forwarding set-up at the same time on a domain name?
22. What is the difference between MXE (Mail Easy) records and MX records?

Other POP Email FAQs

• Email illustrated
• Email forwarding

What is the difference between email forwarding and an actual POP3 email account?

Basically, email forwarding just redirects an email written to your domain name (i.e. sales@mycompanyname.com) to a true email box/account (i.e. Johndoe@hotmail.com).

With a POP3 email account, the email sent to your domain name (i.e. sales@mycompanyname.com) will go into your domain name's in-box, allowing you to reply from the same email address.

How much is a POP email account on my domain name?

We sell POP3 email boxes by packages of called Email Paks. See our pricing on the POP Email product page.

All I need is one POP email account, can I buy just one?

If you just need one, buy an Email Pak and use only one mailbox.

Can I split the mailboxes I get with one Email Pak into several for multiple domains?

Ex: 5 mailboxes for example.com and 5 mailboxes for example.net.

No, each Email Pak is purchased and managed from only one domain at a time.

I purchased an Email Pak and have set up a user. How do I set-up my email software (email client, like Microsoft Outlook or Netscape)?

These are the settings you will need to use:

• Name/Display Name: Your name
  (i.e. John Doe or ACME Sales)
• (i.e. john@thedoes.com or sales@acme.com)
• Incoming email server type: POP
  (not IMAP)
• Incoming mail (POP) server: pop.your-domain-name.com
  (i.e. pop.thedoes.com or pop.acme.com)
• Outgoing mail (SMTP) server: smtp.your-domain-name.com
  (i.e. smtp.thedoes.com or smtp.acme.com)
• (i.e. john@thedoes.com or sales@acme.com)
• Account/user Password: password-you-chose
  (case sensitive. This is optional, if you don't want to have to type in this password every time you send or receive mail)
• Account Name: Enter what you would like to identify this account
  (i.e. thedoes.com POP mail or acme.com POP mail)

If you need step by step help on how to configure your email client please some common combinations below:

• Outlook Express on Microsoft Windows
• Outlook 2000 on Microsoft Windows
• Outlook 2002 on Microsoft Windows
• Netscape on Microsoft Windows
• Outlook Express on Apple Macintosh
• Netscape on Apple Macintosh
• Other

How do I set-up my webmail?

Your "webmail" is created as soon as you create a mailbox in an Email Pak. All settings are automatically configured and you are ready to go online, login to your account and start sending/receiving email.

How do I login to my webmail?

You first type into your browser this URL: webmail.(the domain you use for this particular email account)

Ex: webmail.example.com to start using info@example.com. Now login with the particular email address you want to use (in this example "info@example.com") and type in the password.

How do I extend a POP3 mailbox?

You will have to renew the entire Email Pak.

• Mouse over the EMAIL menu and select manage email accounts.
• Type in or select the domain that has the email account you would like to renew from the drop down and click go.
• In the Email table, click the "add years" button for the appropriate email pak and it will be added to the cart for purchase.

Can I edit users individually?

You can add users individually and modify their passwords individually.

Can I modify my display name?

Once you create the POP email account, you will be able to create and edit the display name with all other settings when you login to your "webmail" online.

How many email boxes can I have per domain name?

You can have as many as you want. As soon as one Email Pak gets filled with all email boxes, you can add another one with more.

How do I get a POP email account?

Signing up is easy just follow these steps.

• Just go to the domain name you want to add a POP3 email account to.
• In the domain control panel, look for the "email Settings" section and click "change".
• Select "POP mail" and click "save changes".
• On the POP3 email configuration page, you need to click the "add an Email Pak" button.
• Checkout your Email Pak.
• Go back to the domain name, and now click "configure" under the email section.
• You can now add and configure users/mailboxes one at a time in your Email Pak by entering the user name and password, and saving your changes

How do I edit a POP email account?

• Just go to the domain name you want to edit a POP3 user/mailbox.
• In the domain control panel, look for the "email Settings" section and click "configure".
• In the Email Pak table, edit the passwords you need and click "save changes".
• On this page you can also simply add a user/mailbox if you have any available in you Email Pak. Otherwise you will need to buy a new Email Pak for additional users.

How do I delete an account?

• Mouse over the EMAIL menu and select manage email accounts.
• Type in or select the domain that has the email account you would like to delete from the drop down and click go.
• In the Email table, click the "Delete" link to the right of the account you want to delete.

Please keep in mind it is NOT possible to get the email or address book that was in an account after it has been deleted. Therefore, do not delete your email account until you are sure you no longer need old email or the address book.

What if I use any or all of the mailboxes in my Email Paks for only one month?

The charge is not refundable in whole or part.

How long does it take for the email address to be active?

As soon as you have checked out your Email Pak and your order has been processed, and you have added users/mailboxes, your mailboxes will be ready.

What are the inbound attachment size limitation of the POP account?

See the specific features on the POP Email product page.

How much storage space do I have for mail waiting to be retrieved?

See the specific features on the POP Email product page.

How long will unchecked mail be held?

Your unchecked emails will be held until you retrieve it or for as long as you keep the service and the domain name stays registered to you.

Can I have POP3 email and mail forwarding set-up at the same time on a domain name?

Yes you can. To set this up you will need to first configure your mail forwarding options and then switch your email settings over to POP3/WebMail and configure your POP3 settings. While you won't see your forwarding settings they will be working!

What is the difference between MXE (Mail Easy) records and MX records?

MXE (Mail Easy) is only for use when forwarding-mail to an IP address (i.e. 209.19.56.20). MX is used when forwarding e-mail to a mail server name i.e. mail.mailserver.com.

NOTE: the dot "." At the end of the mail server name. You MUST include a dot at the end of any mail server name.

Here are two examples, the first using MXE and the other using MX:

1. Why should I consider selling SSL certificates to my clients?
2. Can I use the API to handle SSL orders so that my clients can purchase certificates through my storefront automatically?
3. Can I use my PDQ to sell SSL certificates?
4. One of my clients need to have their certificate reissued. How do I do that?
5. What is SSL?
6. Why do I need an SSL certificate for my site?
7. How does SSL work?
8. What is the difference between a quick validation certificate and higher assurance certificates?
9. What benefit is there to purchasing a higher assurance certificate?
10. How many domain names does a certificate secure?
11. Do SSL certificates work in all web browsers?
12. What is a CA?
13. What is a CSR?
14. What is SGC?
15. What does the green address bar do?
16. I changed web servers, and my certificate no longer works. Can I get the certificate reissued?

What is SSL?

SSL stands for Secure Sockets Layer. It is an encryption layer that encodes information that is exchanged between a client and a server, protecting the transmission of sensitive and private data.

Why do I need an SSL certificate for my site?

If your site sends or receives sensitive information, including accepting payment information, account information, or if your site includes a log-on feature, then your site should be secured with a certificate. Other applications of SSL Certificates include sites that utilize an API, database, and email.

How does SSL work?

An SSL certificate is a file installed on the web server that a web site is running on. This file is composed of two segments. The first is the public key, which encrypts data. The second is the private key, which decrypts data. When a client, such as a web browser, connects to an SSL secured server a unique session is created using these two keys. All data transmitted during this session is protected, and cannot be decrypted by any party other than that specific client and the server.

What is the difference between a domain validation certificate and higher assurance certificates?

Higher assurance certificates such as Organization Validation and Extended Validation require the certificate authority (the company issuing the certificate, such as GeoTrust or VeriSign) to verify the purchaser's business and their authority to purchase a certificate on behalf of that company. Domain Validation certificates only verify the domain ownership of the purchaser, and thus have much faster turnaround times since none of the additional information needs to be verified.

What benefit is there to purchasing a higher assurance certificate?

Low assurance certificates that perform domain only verification only encrypt the connection. Higher assurance certificates perform the same encryption, with the addition of the peace of mind for your visitors knowing that the certificate authority has already validated your site as belonging to a legitimate business.

How many domain names does a certificate secure?

The SBS certificates support the domain name and the "www" record. For GeoTrust and Verisign, you can only secure one domain name per certificate. Wildcard certificates are an exception. A wildcard certificate will secure the root domain, and all sub-domains associated with that domain.

Do SSL certificates work in all web browsers?

SSL Certificates are compatible with 99.9% of all browsers, including all major web browsers.

What is a CA?

CA stands for Certificate Authority. A CA is the company issuing the certificate that does all of the verification involved and provides the certificate to the purchaser.

What is a CSR?

CSR stands Certificate Signing Request. A CSR is a special key generated by a web server using that server's unique private key. The CSR is then sent to the CA, which is then used to generate the final certificate.

What is SGC?

"Server Gated Cryptography" ("SGC") was developed for legacy computers and browsers that only support 40 or 56-bit SSL encryption to "step up" to 128-bit SSL encryption. Without an SGC certificate, Web browsers and operating systems that do not support 128-bit strong encryption will receive only 40- or 56-bit encryption.

What does the green address bar do?

The green address bar is a quick and intuitive way to ensure visitors to your site that your business is legitimate and safe. The green bar is only available with Extended Validation (EV) Certificates. Major web browsers, including Internet Explorer and Mozilla Firefox, have integrated anti-phishing protection so that known phishing sites will display a red address bar, whereas sites secured with an EV SSL will display a green address bar – letting visitors know that your business is good to go! Studies have shown a strong, positive impact for businesses that adopt EV SSL – for more information, contact our Sales Department.

I changed web servers, and my certificate no longer works. Can I get the certificate reissued?

Yes. On your new web server, generate a new CSR for your certificate. For most CAs, you can contact them directly with the new CSR and they will provide you with a new certificate. Please see our knowledge base for specific details.